Returns & Exchanges | Max Brenner

Due to the perishable nature of our artisanal chocolate products, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our chocolate concierge within 48 hours of delivery to resolve any issues with your purchase.

Return Process

1.
Inspect Your Delivery
Upon arrival, carefully open your package to ensure all items are present and have not been affected by temperature or transit.
2.
Document Issues
If you notice damage or discrepancies, take clear photographs of the packaging and the product to help us process your claim efficiently.
3.
Contact Support
Email our customer service team with your order number and the photos of the affected items within 48 hours of receipt.
4.
Resolution Process
Our team will review your request and provide a solution, which may include a replacement shipment or a credit to your account.